Ok team, let’s have a chat about programmatic actions and how they can integrate systems together. First a workflow that we currently have in our system. Upon creation of a new customer, we have a notification set to be sent immediately to the customer via SMS and email which contains a link to our credit terms and conditions.
This is a great system, it’s easy to understand, incredibly reliable, and allows us to easily spread our various communications channels to our customers.
We can improve on this though - This system works really well for consumers, but isn’t necessarily the best approach for larger businesses, where credit applications may need to go to a separate department or mobile number.
Using a webhook we could offload the processing of the event to an external server. The packet of data sent to the webhook recipient would contain the information from the notification type so that additional logic could be applied on that server.
With this extra information for example, we could send 7 day account terms to consumers, and 30 day account application forms to businesses, all automatically, an improvement to our system that would increase our productivity massively.
There’s a wide range of “Event Messages” that could be translated across to a webhook model which would give us a huge amount of interoperability between our systems, I’d love to see Aroflo bring something like this out in the New Year